FAQ

Is it necessary for me to register an account with High on Bikes to buy an item?

You don't have to create an account to order from us. By creating an account during the purchasing process you will be able to view order information and make future ordering quicker and easier

  • - keeping track of your order's delivery status
  • - manage your delivery and billing addresses
  • - View previous order information
  • - store and manage your wishlist
  • - Update your news letter subscription
What happens if a product I order is out of stock?

We hold thousands of items in stock in our warehouse ready to ship. If we do run out of an item we normally have more on order which arrive within a few days. We will contact you if this is going to be longer

  • - In Stock ready to despatch - In stock in our warehouse ready to ship same weekday if ordered before 3pm
  • - In Stock despatch 2-3 days - in stock with our supplier. we will order the item and once it arirves with us we will ship out to you.
Which delivery companies do you use?

We use three shipping providers and listed below. Our Free UK shipping would be with Royal Mail Tracked services.

  • - Royal Mail - UK Tracked and International Airmail (Airmail is passed to your contries local delivery company)
  • - DPD courier - Larger items to UK and Europe
  • - DHL courier - Exsress delivery worldwide
How long it will take to receive my order?

We ship orders Monday to Friday and aim to despatch the same working day up to a 3pm cut off:

Do you offer any kind of discounts?

From time to time we will have promotions and offers running across our range or specific products. You can keep informed about our offers by subscribing to our mailing list or following us on social media:

  • - Subscribe Link
  • - Facebook Link
  • - Instagram Link
  • - Twitter Link
Do you ship worldwide?

Yes we can ship most items to most countries. Some items are restricted by Airmail shipping rules as below:

  • - Liquids
  • - Aerosol
  • - Products with batteries
  • - Bulky and Heavy products
Do you have a shop I can collect from?

Yes we have a small shop at the address below open Monday to Friday 9am to 5pm (excluding Bank Holidays) :

  • - High on Bikes Ltd
    11 Hurlston Court
    Scarisbrick Business Park
    Smithy Lane
    Scarisbrick
    Lancashire
    L40 8HN
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